Before contacting Paraben, please try to resolve any issues you may have with the extensive resources on this site. The first thing to do is make sure your software is up to date.

Please Note: You should never remove your stick while the program is running. Always use the "Safely Eject Hardware and Remove Media" option in Windows.

Please choose an option that best describes the type of problem you are having:

Detailed Getting Started Guide
Problems Upating Your Stick
Program and Interface Problems
Connection and Data Download Problems
Importing Backup Files
Recovered Data Questions
General Product Questions

If these resources do not answer your question, please submit a support request at http://support.paraben.com. Please be sure to detail the steps you have taken to this point.