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  • iRecovery Stick Support

Before You Buy
The iRecovery Stick can recover deleted text messages (SMS/MMS), iMessages, call history, contacts, calendar entries, notes, Safari bookmarks, and recently deleted photos from the phone as well as deleted data from apps such as Chrome, Gmail, Jott Messenger, WhatsApp, KIK, Evernote, Whisper, Evernote, and Data can be recovered that has not been overwritten yet or erased by the operating system. If a part of recovered data was overwritten, its complete recovery will not be possible. There is no set time deleted data can be recovered from.

Please note that Apple has changed the way they handle deleted SMS starting with iOS 11.4.1. Messages deleted in iOS 11.4.1 and above are only recoverable for 24 hours, after which the operating system erases the data permanently. During this 24 hour period, 100% of deleted messages should be recoverable. It is recommended that you back up your device using iTunes to preserve deleted data. After each backup, copy the backup file to a new location to prevent new backups from overwriting old data. Data stored in iTunes backup files can be recovered any time and all messages deleted within 24 hours of when the backup was created will be recoverable.
It depends on the degree of damage to a device. If the device is turned on, its OS is capable of functioning, and the device is currently not locked with a password or iCloud, the data should be recoverable.
Unfortunately, you cannot recover data directly from the iPhone or iPad if it has been factory reset. If the device was backed up using iTunes before it was reset, you can recover all the data from the iTunes backup file.
Photos that are deleted by users are marked as deleted and placed in a Recently Deleted folder. These are automatically deleted by the operating system after 30 days and cannot be recovered after 30 days. Also, users can manually delete photos in the Recently Deleted folder at any time making recovery impossible.
The iRecovery Stick works with any iOS device (iPhone, iPad, iPod Touch) running iOS 12.x or lower and iTunes backup files. Please note, you must remove the device passcode and fingerprints and you must have the iTunes backup password if there is one.
Using the iRecovery Stick
The iRecovery Stick is fairly easy to use. We're confident that if you watch the video below, you will be able to sucessfully use the iRecovery Stick on your iOS device:

A recent update in Windows 10 causes this error to appear. To fix this, you must update the stick on a Windows 7 or 8 computer. Once upated, it will run and update on Windows 10 computers.
If you are receiving an error about a corrupted cabinet file or are unable to extract the drivers during installation, please download the drivers pack from here and install it: iRecovery Stick Drivers Pack
There are several things that can cause this. Please try the following:
  • Install the latest version of iTunes from Apple -
  • Turn off the passcode (unlocking the screen is not enough) - Go to Settings/Touch ID & Passcode/Turn Passcode Off.
  • Your phone may be encrypted. To decrypt your phone, create an iTunes backup without a password:
    To create an iTunes backup while removing the password, do the following:
    1. Plug your device into your computer and open the iTunes app.
    2. In the upper left corner of iTunes, you should see an icon for you device. Click it:
    3. On the next screen, select to backup to "This computer" and do not check the box for "Encrypt local backup" and click the "Back Up Now" button. If there is a backup with a password, iTunes will ask you to enter that password. You must have that password in order to unencrypt the backup file. If there is no backup with a password, it will start to back up your device:
    4. Once the backup is complete, you should be able to perform a recovery from the phone. If you are still unable to perform a recovery directly from the phone, you can perform the recovery on the iTunes backup file you just created.
  • If none of these work, try a different cable in a different USB port and do not move the phone during the recovery. Sometimes, loose or poorly made cables can cause disruptions in communications with the device.
The easiest way to update your stick is to open the program, click on the Tools menu, and then click Check for Updates. If you receive an error, you can use the offline updater.
If you are unable to download the data from your device, there are several things we can try:

If you have iTunes installed, you will not be able to connect to your device. Please visit and download and install an older version of iTunes.
Try a different cable and a different USB port on your computer.
Make sure you have installed the iRecovery Stick Drivers Pack when you first run the iRecovery Stick.

If none of these things work, it may be necessary for you to create a backup of the device using iTunes, and then use the iRecovery Stick to recover the deleted data.